Questions & Answers

The following are common questions about the Ticket to Work Program and the services provided by Human Solutions LLC. Please take the time to read through these questions and answers to become familiar with our services before signing up.

  1. What is the Ticket to Work & Self Sufficiency Program?
  2. Do I have to participate in the Ticket Program if I have a Ticket?
  3. What's the benefit to me if I sign up for the Ticket program?
  4. What services does Human Solutions provide to Ticket holders?
  5. Will Human Solutions find me a job?
  6. What about the stipend payment…how does that work?
  7. Does SSA pay me the stipend payment directly?
  8.  Is there any reason why I wouldn't receive the stipend payment?
  9. Aside from filling out the form to receive payment, do I need to provide any additional information or proof?
  10. If most ENs don’t do this, why are you offering to pay me a stipend?
  11. How do I know Human Solutions will really pay me the stipend payment?
  12. Are there any restrictions on how I can spend the stipend payments I receive from Human Solutions?
  13. If I go back to work, even part-time, will SSA believe I’ve medically improved and terminate my benefits?
  14. How do I sign up to work with Human Solutions?
  15. What if I'm signed up with another Employment Network, and I want to switch?

 

1. What is the Ticket to Work & Self Sufficiency Program?

It’s an employment program for people with disabilities who are interested in going to work. The Ticket Program is part of the Ticket to Work and Work Incentives Improvement Act of 1999. The program provides Social Security beneficiaries with disabilities more choices for receiving employment services,  vocational rehabilitation (VR) services, or other support services to maximize their self sufficiency through work. 

The purpose of the Ticket program is to offer you the support you need to increase your ability to work, your earnings and the chance that you'll become and stay self-supporting.

Under the Ticket Program, eligible disability beneficiaries can contact any service provider approved by the Social Security Administration to serve as an Employment Network (EN).  Together, the beneficiary and the EN work together to develop an Individualized Work Plan (IWP) that's tailored to support and meet the beneficiary's needs and employment goal.  There are more than 11 million Ticket-holders nationwide who are eligible for the program or are already working.

You can visit theTicket to Work website for more information.

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2. Do I have to participate in the Ticket Program if I have a Ticket?

No. The Ticket Program is flexible and voluntary.  To be eligible for the Ticket program, you must be between the ages of 18-64 and currently receiving Social Security Disability Insurance (SSDI) or Supplemental Security Income (SSI) benefits. Beneficiaries eligible for Ticket to Work services can contact one or more ENs to discuss services. The Ticket can only be active with one EN at a time.  Before deciding if the program is right for you, it's important to understand the program's goals and expectations. See Question #4 for additional details.

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3. What's the benefit to me if I sign up for the Ticket program?

Aside from receiving job placement and follow up services, one of the main benefits of signing up for the Ticket program is that Continuing Disability Reviews (CDR) will be waived as long as the Ticket is active and Timely Progress is being made.  See Question #13 for additional details.

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4. What services does Human Solutions provide to Ticket holders?

As an EN, our role is to do all we can to help you reduce and ultimately eliminate your dependency on disability benefits and to earn a better living than you do now.  You can start out working part-time during the first 9 months, but should have a goal to become self-supporting in time.  You should work towards having earnings of $720 or more a month by at least the 10th month after you start working with us.  You should also have a goal of earning above the Substantial Gainful Activity (SGA) amount of $1,010 or more per month after your first year of work.  You won't be penalized if you can't become fully self supporting.  However, if you decide to use your ticket, you should make a commitment to try your best to achieve these goals.

Unlike many ENs, Human Solutions provides virtual services so you can access our services in a place and at a time that’s convenient for you.  One-on-one counseling will be provided as we develop your Individualized Work Plan (IWP).  Then, you'll have access to a variety of online self-directed training and resource materials and weekly Quick Coach session with our staff to help move your employment goal forward.  Once you start working and meet specific payment milestone, we'll also provided you with a support payment whenever we're paid on your case.  The support payment must be used on items or services that help you to either retain employment or advance your career. 

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5. Will Human Solutions find me a job?

Since we provide virtual services, we're often asked if we provide work-at-home positions.  No, we don't.  What we will do is provide you with the necessary tools and supports to find a job or seek self employment.  Your responsibility in the process is to take the lead in moving your job search forward. 

If you are ready to go to work or have a definite work goal in mind, our services may be a great fit.  We also work with Ticket holders who are going to school for a specific occupation or job as long as the completion date of school or the start date of part-time employment coincides with the earning goals of the program. We encourage Ticket holders who contact us to check out all available programs to make sure they find one best suited for their needs. 

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6. What about the support payment…how does that work?

Receiving a support payment is a service unique to our program, and isn't available through every Employment Network.  If you are an SSI Ticket holder meeting the payment criteria (Please see Important Note below for an explanation) and working, you may be eligible to earn up to $2,060.00 through Human Solutions as a result of going back to work. If you are an SSDI Ticket holder meeting the payment criteria and working, you may be eligible to earn $2,380.00. The amounts may vary based on your individual situation.

Click Here for a detailed chart explaining the amounts and timing of support payments.

Important Note: The Milestone-Outcome Payment method allows for part-time work during Phase 1 provided that you are earning at least $720 per month. Payments under Phase 2 and Phase 3 are dependent on your work earnings. To collect Phase 2 payments, SSI and SSDI beneficiaries must earn above Substantial Gainful Activity (SGA), which in 2012 is $1,010 for beneficiaries with disabilities and $1,690 for individuals who are blind. Going off SSA benefits completely due to work is the only way to collect your Outcome payments. 

If at any time you go off of Federal cash benefits, you will be switched to Outcome payments.  Depending on where you are in the process, this could mean that you will not be eligible for all Milestone payments.

Last, if you've worked over the Trial Work Level (TWL) in the 18 months prior to Ticket assignment, you may not qualify for some or all of the first four Phase 1 Milestones.  Please refer to the detailed chart for additional details. 

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7. Does SSA pay me the support payment directly?

No. You will be paid by Human Solutions, not SSA. The way the Ticket Program is structured, SSA pays the Employment Network directly. Human Solutions is one of a select few ENs nationwide currently offering this type of support payment to beneficiaries as part of their program. Once Human Solutions receives payment on your behalf from SSA, we will in turn provide a stipend payment back to you.

When you enroll in services with us, we will provide you with the appropriate form to ensure your payments are processed.

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8. Is there any reason why I wouldn't receive a support payment?

Yes, there are a few circumstances where we may not be eligible for payment on your case or where we need to provide SSA with some additional information.  They include the following:

  • Your cash benefit ends for reasons other than work or earnings, such as:
    • Changes in family income, resources, marriage, etc.

    • Results of medical review started BEFORE the Ticket assignment.

    • Reaching retirement age (Age 65 for SSI is the set retirement age, for SSDI, the age varies based on your birth year, but will fall between age 66-67. 

  • After Phase 2 Milestones, if you have a PASS Plan or if you are still receiving a portion of your Federal Cash benefits.

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9. Aside from telling you I'm working, do I need to provide any additional information or proof?

Yes. You will need to provide a photocopy of your pay stubs showing that your gross earnings were $720 or more during your first 9 months of working, and $1,010 or more thereafter.  These amounts are for 2012, and will change annually.  Pay stubs are the preferred form of evidence.

If you don’t have copies of your pay stubs, you can provide an earnings statement signed by your employer containing the pay period dates, gross earnings, and year-to-date earnings. Since your employer may not know you are part of the Ticket program, it's not necessary to disclose why you need the earnings statement.  This is a common request and employers are required by law to provide copies of pay stubs if requested.

If you have partial documentation, we will need to explore other options with you. Keep in mind that this may slow down the processing of your stipend payment by 2-3 months.

If you are self employed, the only acceptable evidence is a self-employed earnings statement, tax return or copies of your estimated quarterly IRS tax deposits.  Payments may be delayed for several months or up to a year or more if tax returns are used as evidence.

This documentation is necessary in order to receive your stipend payments.  You can mail or fax it in.  We will then submit that information to SSA for payment.  If you fail to provide us with the necessary documentation, you will unfortunately no longer be eligible for the stipend payment until you do so.  That documentation is key to receiving payment and ensuring Timely Progress is made in the program.

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10. If most ENs don’t do this, why are you offering to pay me a support payment for working?

Human Solutions has been providing Social Security benefits planning services and training for over nine years. As a result, we understand the transition process of returning to work very well. By providing you with some additional financial support, we believe this will help make the transition process a bit easier for you. It’s also a way we can help support you in retaining your job and advancing your career, which is how the support payment is to be spent.

Because of our service delivery model and the fact the majority of our services are virtual, we are able to provide this additional support to you and are pleased to do so.

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11. How do I know Human Solutions will really pay me the stipend payment?

As long as Human Solutions receives payments from SSA as a result of your work earnings, we guarantee a stipend payment will be sent to you.  We'll also include a written record of each of our responsibilities in the Individualized Work Plan, including the stipend payment.

Additionally, you can also call Maximus, who administers the Ticket to Work Program for SSA, to verify that Human Solutions is an approved Employment Network. You can reach Maximus at (866) 968-7852 Voice or (866) 833-2967 TTY.

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12. Are there any restrictions on how I can spend the stipend payments I receive from Human Solutions?

Yes. The money must be used on items and services that will help you stay employed or advance your career. This could include childcare, a phone bill, a computer, work clothes, car payments or repairs, additional training, other transportation costs, and the list goes on.

Human Solutions does not require any type of proof of how you spent the payments. As part of our agreement, you will commit to spending the payments in ways that either advance you in your career or help keep you employed.

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13. If I go back to work, even part-time, will SSA believe I’ve medically improved and terminate my benefits?

As long as you have assigned your Ticket and are making progress, according to SSA’s schedule, in the Ticket to Work program, SSA will not initiate a continuing disability review during that time. If you are not making Timely Progress in the Ticket to Work program according to SSA’s schedule, they may begin a Continuing Disability Review to determine if you are still disabled.

Timely progress, which is reviewed by Maximus, a company helping SSA manage the Ticket Program, is determined by the following schedule.  Please note that a combination of work and education will be evaluated on a case-by-case basis.  For 2012, Trial Work Level (TWL) is $720 and Substantial Gainful Activity (SGA) is $1,010 for beneficiaries with disabilities and $1,690 for individuals who are blind:

1st - 12 months (after 12 months of Ticket use)

  • Complete 3 months of work at Trial Work Level (TWL), OR

  • Complete a GED or high school diploma, OR

  • Complete 60% of a full-time course load for an academic year in a college or technical/trade/vocational training program, OR

  • Complete a combination of this work and education requirement

2nd - 12 months (13-24 months of Ticket use)

  • Complete 6 months of work at TWL, OR

  • Complete 75% of a full-time course load for an academic year in a college or technical/trade/vocational training program, OR

  • Complete a combination of this work and education requirement

3rd - 12 months (25-36 months of Ticket use)

  • Complete 9 months or work at Substantial Gainful Activity (SGA) level, OR

  • Complete an additional full-time academic year of study, OR

  • Complete a 2-year or 4-year college program, OR

  • Complete a 2-year technical/trade/vocational training program, OR

  • Complete a combination of this work and education requirement

4th - 12 months (37-48 months of Ticket use)

  • Complete 9 months of work at Substantial Gainful Activity (SGA) level, OR

  • Complete an additional academic year of full-time study, OR

  • Complete a combination of this work and education requirement

5th - 12 months (49-60 months of Ticket use)

  • Complete 6 months of work at Substantial Gainful Activity (SGA) level with no SSDI and/or SSI cash benefits in months worked, OR

  • Complete an additional academic year of full-time study, OR

  • Complete a 4-year degree program

6th - 12 months (61-72 months of Ticket use)

  • Complete 6 months of work at Substantial Gainful Activity (SGA) level with no SSDI and/or SSI cash benefits in months worked, OR

  • Complete a 4-year degree program

7th - 12 months (73-84 months of Ticket use)

  • Complete 6 months of work at Substantial Gainful Activity (SGA) level with no SSDI and/or SSI cash benefits in months worked *

*The guidelines for any subsequent 12-month Progress Review are the same as for the 7th 12-month Progress Review.

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14. How do I sign up to work with Human Solutions?

After you’ve read through the Questions & Answers and have checked out our Services page, we invite you to fill out and submit the Client Interest Form located on our website. Once it's received, and we've had an opportunity to review it, we'll contact you via email to schedule a one-on-one career counseling session with one of our staff.  During that session, we'll determine next steps and your eligibility for the program.
 
We want you to make an informed choice on signing up with us, so be sure to take the time to read through what and how we offer our Ticket services. As  mentioned previously, the majority of our services are virtual, which means you will be responsible, with our assistance and support, for moving the job placement process forward.

If you haven’t read through our Services section, click here. If you'd like to submit our Client Interest Form, please click here.

We look forward to working with you!

Important Note: In order to assign your Ticket to any Employment Network, you must be “Ticket Eligible,” and your Ticket must be "assignable."  In other words, your Ticket can't be assigned to another Employment Network or you cannot have an open case with your State Department of Vocational Rehabilitation. If you’re uncertain of your status, you can contact Maximus at (866) 968-7842 for verification.

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15. What if I'm signed up with another Employment Network, and I want to switch?

As a Ticket holder, you can choose at any time to seek the services of a different Employment Network.  Depending on the depth of services provided by the previous EN, Maximus may determine that the previous EN is eligible to share in EN payments.  If this is the case, and you switch your Ticket to our Ticket program, once you're eligible, we'll still pay you a stipend, but it will be based on the amended amount we receive from Social Security.

If you believe our services are a good match for you, and you'd like to reassign your ticket, you can contact us via e-mail at: ticket@human-solutions.net for assistance.  We will provide you with the information you need to reassign your Ticket.  Once approved, you'll then follow our standard process for enrolling in our services.

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